Sometimes, issues in the workplace escalate to a point where outside intervention is needed if an employee and an employer in dispute cannot resolve a problem amicably. Whilst managers and employers in general do not like to admit defeat, sometimes they need to accept that external skills, a fresh approach, is the answer.
If an employer really wants to contain matters and avoid a costly and lengthy employment tribunal process, they will accept advice from external, independent, experts. The ACAS ‘Conciliation Explained’ May 2018, states;
Simply, a nominated representative is someone the employee chooses for themselves. Anyone can be the employee’s ‘nominated representative’. This includes anyone with conflict resolution, mediation and settlement negotiation skills, including a Claims Management organisation that specialise in conflict resolution. Importantly, the nominated representative does not have to be Trade Union Representative. A lot of employers are not aware of this.