The National Bullying Helpline

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Bullying Advice for Parents

Help and advice about bullying at school

Bullying In School

Is your child being bullied? Is it School Related?

If you are you dealing with bullying in or outside school, at a social club or in the community? Are you a parent dealing with a distressed child who is being bullied right now?  Here you will find help and ideas so that you can stop the bullying or at least know what to do to get immediate help and support.

Is your child being bullied?

You need to take five urgent steps today

  1. Ask your child to write down in handwriting (not on a computer) what has happened and how they feel. Ask them to sign and date it. Our Guide will explain why you need to do this.

  2. Download our Guide: Is Your Child Being Bullied.  A small fee is involved which will help us fund our helpline.  This Guide may save your child’s life. It contains comprehensive advice and sample letters to help you structure your case in a way that will make a difference.

  3. If your child has been physically assaulted, make an appointment with your family doctor and alert both the Police and the School.  Make a note of the Crime Number you are given by the Police and quote it on all correspondence to the School.  Our Guide explains why you need to do this.

  4. When you have downloaded our Guide: Is Your Child Being Bullied, call us for a free consultation from an expert at The National Bullying Helpline.

  5. Make sure you Child knows the number for Childline.  It is 0800 1111

Is your child being bullied

A step by step guide for parents

Is your child being bullied, is a guide written by the founder of the National Bullying Helpline designed to walk you through every step of the process and help you resolve the problems your child is facing. This guide includes everything you need to know from setting expectations, the role of the school, how to escalate matters to detailed template letters to the school, Headmaster and Governors or Trustees.

More Information


I am so grateful to The National Bullying Helpline. My 13 year old boy was coming home regularly in tears but he didn’t want to talk about it at first. Then I noticed the bruises.  I spoke to the school till I was blue in the face.   I called this helpline and the lady was really helpful.  I received the Guide and read it cover to cover and it helped me know what to do.  Before, I couldn’t see a way forward.  I was angry and upset but the Guide really helped.  I think it is worth every penny because it made a difference to my son.

Common things said to us by worried parents.

I have spoken to the school over and over again and nothing has changed

The bullying has been going on for months

The school are not dealing with the problem

The school has an anti-bullying policy but my child is still being bullied

The school denies that my child is being bullied

The school is doing more to help the bully. Why is this?

The bullying is happening outside school, children from the same school yes,

    but the school said it is not their problem.

I want to take my child out of school. Can I do this?

The Schools

Statutory Obligation

If your child is being abused or bullied at school and you fear the school is not taking satisfactory action, write to your local authority and remind them that they have a ‘statutory duty’ to ensure all children in their schools are safe at all times.

(September 2011)

This is a true but somewhat drastic outcome where legal action was taken against a child bully in the UK.  A child aged 13 received compensation for having been abused and bullied at School.  It is the first case of its kind.


A schoolboy from Maltby Comprehensive School near Rotherham, South Yorkshire was awarded a four figure sum in compensation following a spate of classroom bullying. Jed Winfindale, aged 13, was abused persistently. He was hit over the head several times with a wooden drawing board until he was so injured he was taken to hospital and later suffered flashbacks and nightmares. At the time, the only action the school were prepared to take was to suspend the bully for two days. Jed’s mother was not prepared to accept this as the boy was known for disruptive behaviour. He has now been removed from the school. Rotheram Council admitted liability for breach of statutory duty and negligence and agreed to the undisclosed pay-out. September 2011.



You only have to look in the wild to see how an animal will defend its young to know that a parent will become highly emotive if s/he believes their child is being abused or harmed in any way.  This is not paranoia. It’s nature.

Quote from ‘Is your Child being Bullied’  A Guide for Parents.

School Bullied Child Receives Financial Compensation



What is eCrime?

eCrime is any form of Cyberbullying using technology. This includes trolling, mobbing, stalking, grooming or any form of abuse down the line.


Over half of the UK's 12 to 15 year olds have faced some form of bullying, including Cyberbullying over the last year. Research by the National Centre for Social Research found that 47% of young people reported being bullied at the age of 14. The same study showed that girls are more likely to be bullied, than boys, in that same age group. Cyberbullying is most certainly on the increase - more and more cases are being reported to our helpline by children and by extremely worried parents.


We are focusing on this very serious issue and we are working closely with The Police, Facebook and other IT service providers, to work towards eliminating this unacceptable behavior. If you are a parent, take positive steps to protect your child when s/he uses a mobile phone or the computer.  There is a great deal you can do to safeguard your child.


The eCRIME logo for the National Bullying Helpline

This list is not exhaustive.

Spreading malicious and abusive rumours

Emailing/texting threatening/intimidating remarks

Trolling someone

Mobbing an individual (a group who target one individual)

Harassing someone repeatedly

Intimidation and blackmail

Stalking or continually harassing someone

Posting humiliating images without consent

Setting up a false information online

Posting someone else’s private details on-line.

Identity fraud or identity theft

Fraud or deception over the internet


I could not have done without your advice and help.  I cannot express my thanks enough for your advice at a time when I thought I was going to take my life.  Christine Pratt you are a great advisory, you know your stuff, may the Lord bless you and keep you and thank you so very very very much.


Thanks very much for your quick response and the guide. It was good to hear your voice, feel really warm and being supported.   I was really pleased that I found there is such organisation who can help me.   I have talked to my parents, friends, colleagues friends, they are all supporting me, I feel really warm.


Thank you for your help.


I have read the attachments carefully and I do appreciate the advice.

I am very happy you provide emotional support, which seems to be most important to me now.

I will contact you again if the situation doesn't change for better.


TELEPHONE 0845 22 55 787

OPENING HOURS We are open from 9am to 5pm Monday to Saturday. We will take urgent calls after hours. We are a voluntary run helpline with limited resources and funding so please be patient if you are unable to get through first time. All donations gratefully received !

Call Charges: 0845 calls are charged at circa 7p per minute plus your telecom providers access charges.

We do not receive revenue from inbound calls and nor do we profit from calls. If you prefer, call mobile 07734 701221

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Cyberbullying Advice

Read this out to your child

Don't give your name, age, address or contact details to strangers over the internet even if they sound really friendly and you have spoken to them lots of times. If you have never met them, don't fall for their charm. A good person would never ask you to tell them personal information about yourself.  If some over the internet or phone asks you for information, close the computer down or hang up the phone.  Come and talk to me about it.


Don't tell people where you live or which school you go to. NEVER arrange to meet them. If a stranger asks you to meet them, see this as a warning sign and tell me or tell a grown up, a responsible person, about this.


Confide in someone you trust. If you call a helpline, the volunteer might ask you some basic questions but that is OK provided you telephoned the helpline and they did not phone you.


Do not give any confidential information to someone who calls you.  If you are worried or scared, hang up and come and talk to us.


Tell your friends or tell us if you are worried about anything. We can help you.


Also, change your log-in details regularly and change your passwords.  When did you last change the password on your childs’ mobile phone or computer.  Who did you tell?


The only two people you should share your password details with are your mum or dad.


Parents, you have a role to play. Remember, the police can often trace the perpetrators. You need to check that your child is safe and that they take care. Check their sites and monitor their browsing and mail content periodically. Sit down and talk to your child about his/her concerns.


Criminal Charges may be brought under The Harassment Act and other legislation that is there to protect you and your child.  Talk to family and those who you trust.  A problem shared is a problem halved !


Other Useful Numbers


0800 111


0808 800 5000

Victim Support

01380 729476


01225 751261


0845 790 9090

The National Bullying Helpline is a member of NCVO Member ID: MEMBERVC/17761

TELEPHONE: 0845 22 55 787 |

* Call Charges: 0845 calls are charged at circa 7p per minute plus your telecom providers
access charges. We do not receive revenue from inbound calls and nor do we profit from calls.